Refund policy
Returns at Casora
If a piece doesn't land the way you hoped, you have 30 days from the delivery date to return it. We want what's in your home to feel right — not stuck.
What's returnable
- Items in original condition with packaging intact
- Items still in resaleable shape (no scratches, dents, used wear)
- Lighting, wall art, decor accents, smart home items, bundles
What's not
- Anything that's been installed, mounted, or wired in (smart strip lights, hardwired sconces)
- Custom or made-to-order pieces
- Final-sale items (clearly marked on the product page)
- Items returned after the 30-day window
How to start a return
- Email us at hello@casora.shop within 30 days of delivery with your order number and a sentence on why it's coming back
- We reply within one business day with a prepaid return label (U.S. orders) or step-by-step return instructions (international)
- Pack the item in its original box where possible. Drop it at the listed carrier within 14 days of getting the label
- Once we receive and inspect it, your refund posts to your original payment method within 5-7 business days
Damaged or wrong item
If the piece arrived broken, damaged in transit, or it's not what you ordered: email us within 7 days of delivery with photos. We'll send a replacement or full refund — no return required. This happens, and we own it on our end when it does.
Refund timing
- Approved refunds post to your original payment method
- Most credit cards reflect the refund within 5-7 business days
- Bank transfers and some debit cards can take up to 10 business days
- Original shipping charges are non-refundable except on damaged or wrong-item cases
Exchanges
Easiest path: return the item for a refund, then re-order the replacement. Faster than waiting on inventory to roundtrip.
Restocking fee
We don't charge restocking fees on standard returns.
Questions
hello@casora.shop — we read every one. Returns aren't a frustration we want you to navigate alone.